Refund policy
Defective or Damaged Products: If you receive a defective or aged product, please contact us within 14 days of delivery at [atmostreet.official@gmail.com]. Include photos of the defect and your order number. We will replace the item or issue a full refund, without shipping costs. No physical return is required.
Wrong Item Sent: If we sent you the wrong product or size due to our error, contact us within 14 days. We'll send you the correct item at no additional cost.
Change of Mind: Our products are made-to-order specifically for you. For this reason, we do not accept returns due to change of mind.
Wrong Size Ordered: If you ordered the wrong size, we can offer a 15% discount on a new order with the correct size. You keep the original product.
How to File a Claim:
- Contact us at [atmostreet.official@gmail.com] within 14 days of delivery
- Provide your order number and description of the issue
- Attach photos (overall view + close-up of defect)
- Wait for our instructions
Processing Time: We review all claims within 2-3 business days. Approved replacements are shipped immediately.